These terms govern your use of the ProWeb Contractor website and services. By using our site, submitting a form, booking a call, or agreeing to receive messages from us, you accept these terms. If you do not agree, please do not use the service.
In these terms, "we", "us" and "our" mean ProWeb Contractor. "You" means the person or business using the service.
1. What we provide
ProWeb Contractor builds and operates marketing systems for fence contractors. Depending on the plan you choose, this may include:
- A custom website built and hosted for your fence company.
- Our instant fence visualizer tool, which lets homeowners select a fence, receive an indicative price, and preview it on a photo of their property.
- Automated follow-up, including text message replies to missed calls and follow-up on quotes.
- Review generation and related automations.
The exact scope of what we provide is whatever is agreed with you in writing at sign-up.
2. Fees, billing and cancellation
- Our service is billed as a recurring monthly subscription at the rate agreed at sign-up.
- Fees are billed in advance each month and are non-refundable except where required by law or where we have expressly agreed otherwise in writing.
- There is no minimum contract term. The subscription runs month to month.
- You may cancel at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged again after that.
- We may suspend or terminate the service if fees are unpaid, or if these terms are breached.
3. Your responsibilities
- You are responsible for the accuracy of the information you give us, including pricing, service areas and business details.
- You confirm that you own, or have permission to use, any content, images, logos or trade marks you provide to us.
- You must use the service lawfully, and must not use it to send unlawful, misleading or unsolicited messages.
- You are responsible for complying with the laws that apply to your own communications with your customers, including obtaining valid consent before contacting them.
4. SMS messaging programme
Our text messaging programme is described in full in our Privacy Policy. In summary:
- By giving us your mobile number and agreeing on our form, you consent to receive text messages from ProWeb Contractor, including appointment confirmations, reminders, replies to enquiries and follow-up.
- Consent is not a condition of purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
5. Estimates produced by the visualizer
Prices shown by the fence visualizer are indicative estimates only, generated from the pricing rules and measurements supplied by the contractor. They are not a binding quotation, and they do not account for site conditions, access, ground conditions, permits or other factors that affect a real job. A final price is only ever confirmed by the contractor directly.
Images produced by the visualizer are computer-generated previews intended to illustrate appearance. They are not an exact representation of the finished work.
6. Ownership
You keep ownership of your own content, including your logo, photographs, copy and your domain name. We keep ownership of our software, tools, templates, systems and underlying technology, including the fence visualizer. Nothing in these terms transfers ownership of our technology to you.
While you are subscribed, we grant you a non-exclusive, non-transferable licence to use the service for your own business.
7. Results and no guarantee
We do not guarantee any specific number of leads, enquiries, bookings, jobs or revenue. Results depend on many factors outside our control, including your market, pricing, reputation, responsiveness and how you handle the enquiries our system produces. Any figures or examples we show are illustrative and are not a promise of results.
8. Third-party services
Our service relies on third-party platforms, which may include hosting providers, CRM and messaging platforms, payment processors and advertising platforms. Those services are governed by their own terms, and we are not responsible for their availability, acts or omissions.
9. Availability
We aim to keep the service running reliably, but we do not guarantee that it will be uninterrupted or error-free. We may need to carry out maintenance, updates or changes, and we will try to minimise disruption where we reasonably can.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, goodwill or anticipated savings, arising from your use of the service.
Our total liability to you for any claim connected with the service is limited to the amount you paid us in the three months immediately before the event giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
11. Indemnity
You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, from content you supply to us, or from your own communications with your customers.
12. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top will change when we do. Continuing to use the service after a change means you accept the updated terms.
13. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, unless a mandatory law in your country of residence says otherwise.
14. Contact us
Questions about these terms: